The Commerce OS
for modern businesses.

1. Service Description

Xenodia provides a multi-module commerce operating system delivered as a Software-as-a-Service (SaaS) platform. The service includes but is not limited to: storefront hosting, kitchen operations management, customer support ticketing, courier dispatch tracking, DSM documentation management, workforce scheduling, and administrative dashboards. All services are deployed on Google Cloud Platform infrastructure.

2. Early Access Terms

The Xenodia ecosystem is currently in active development. Early Access partners acknowledge that: (a) features may be added, modified, or deprecated during development, (b) service availability targets during Early Access are best-effort rather than contractual, (c) Early Access pricing is introductory and may be adjusted at general availability, and (d) Early Access partners receive priority onboarding, direct engineering support, and input on product roadmap decisions.

3. Service Availability & SLA

Upon general availability, Xenodia commits to a 99.9% uptime SLA for all production subdomains. Scheduled maintenance windows are restricted to 03:00–05:00 UTC with a minimum of 48 hours advance notice. Unscheduled downtime exceeding the SLA threshold entitles clients to service credits as specified in their subscription agreement. The SLA excludes force majeure events and third-party infrastructure outages.

4. Account Security & Authentication

Operators accessing Xenodia dashboards via .online domains must authenticate using unique passkeys. Passkey rotation is enforced every 90 days for Enterprise tier accounts. IP whitelisting is available for all tiers and recommended for production environments. Xenodia bears no liability for unauthorized access resulting from: shared credentials, compromised client devices, or disabled security controls.

5. Acceptable Use Policy

Merchants agree not to use Xenodia for: (a) any illegal activity or sale of prohibited goods, (b) transmitting malware, spam, or phishing content through the platform, (c) attempting to access, modify, or extract data from other tenants' databases, (d) circumventing rate limits, API throttles, or security controls, or (e) reselling Xenodia access without a written partnership agreement.

6. Multi-Store Tenancy & Isolation

Each merchant operates within an isolated database schema. Enterprise customers may opt for full database node isolation. Resource limits (concurrent database connections, request throughput, storage capacity) are determined by the selected subscription tier. Automated rate-limiting guards activate when usage patterns risk degrading shared infrastructure performance. Persistent overages may require a tier upgrade.

7. Intellectual Property

All Xenodia software, documentation, user interfaces, and system architecture are the exclusive intellectual property of Xenodia. White-label deployments grant merchants a limited, non-transferable license to present the platform under their brand. Merchants retain full ownership of their business data, product catalogs, customer lists, and transaction records stored on the platform.

8. Delivery Dispatch Liability

Xenodia provides courier dispatch routing software and GPS coordinate mapping. Xenodia does not employ couriers, manage vehicle fleets, or control physical food preparation. The merchant assumes full operational liability for: courier conduct, delivery delays, order accuracy, food safety compliance, and payment processing. Xenodia's liability is limited to the software functioning as documented.

9. Subscription & Billing

Subscriptions are billed monthly or annually as selected at signup. Annual plans receive a 20% discount and are billed upfront. Cancellations take effect at the end of the current billing period. No pro-rata refunds are issued for partial billing periods. Early Access pricing is locked for the duration of the Early Access program and for 12 months following general availability.

10. Termination

Either party may terminate the agreement with 30 days written notice. Upon termination, Xenodia will: (a) provide a full data export in JSON format within 14 days of the termination date, (b) delete all merchant data from production systems within 30 days, and (c) retain anonymized, aggregated analytics data for platform improvement purposes only. Xenodia reserves the right to immediately terminate accounts that violate the Acceptable Use Policy.

11. Limitation of Liability

Xenodia's total aggregate liability arising from or related to this agreement shall not exceed the total fees paid by the merchant in the 12 months preceding the claim. Xenodia shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits or business interruption, regardless of the theory of liability.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the service provider is registered, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with standard commercial arbitration rules.